Last updated: October 22, 2025
These Terms of Service ("Terms") govern your access to and use of the InterviewRelay platform, website, and services (collectively, the "Service"), operated by Instantflows B.V. (referred to as "Instantflows," "we," "us," or "our"), registered at Willem Hioolenstraat 3, 3065 LE Rotterdam, Netherlands, with Kamer van Koophandel (KvK) number 96160861. InterviewRelay is a service provided by Instantflows B.V. By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.
In these Terms, the following definitions apply:
3.1. The Service is intended for use by individuals and businesses. You must be at least 18 years old to use the Service.
3.2. By using the Service, you represent and warrant that you have the right, authority, and capacity to enter into these Terms and to comply with all applicable laws and regulations.
3.3. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
4.1. InterviewRelay provides AI‑conducted voice interviews that run in real time in the browser, allowing customers to design interview scripts with branching, invite participants, capture recording consent, and receive audio, transcripts, and structured outputs via the dashboard, downloadable exports, webhooks, and an embeddable widget.
4.2. Features may include script builders, multilingual prompts, pause/resume, organization workspaces with roles/permissions, usage metering, SSO, and integrations as described on our website and in our documentation.
4.3. We may modify, suspend, or discontinue the Service or any part thereof at any time, with or without notice, subject to Section 15.
4A.1 Recording. The Service records audio and generates transcripts of interviews. You are responsible for ensuring a lawful basis for processing and for obtaining all required notices and consents from participants, including any jurisdiction‑specific call‑recording or e‑privacy requirements. The Service may provide in‑product consent capture; however, you remain responsible for the adequacy of notices to your participants.
4A.2 Transparency. You must not misrepresent the nature of the interview. Where an AI interviewer is used, you will disclose that an automated system is conducting the interview. You may not impersonate any specific person or entity.
5.1. To access certain features of the Service, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5.2. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
5.3. Instantflows reserves the right to suspend or terminate your account if any information provided proves to be inaccurate, not current, or incomplete.
6.1. Use of the Service requires payment of fees as specified on our website or in a separate written agreement between you and Instantflows.
6.2. All fees are quoted exclusive of applicable taxes and duties, including VAT and sales tax, which will be added to your invoice where applicable.
6.3. Payment terms are specified in the invoice or subscription plan you select. Unless otherwise stated, payment is due within fourteen (14) days of the invoice date.
6.4. If you fail to make any payment when due, Instantflows may:
6.5. Instantflows may change its fees and payment terms at any time, provided that such changes will not apply to subscription periods that have already been paid for.
7.1. These Terms will remain in effect until terminated by either you or Instantflows.
7.2. You may terminate your account at any time by following the instructions on the Service or by contacting us at legal@interviewrelay.com.
7.3. Instantflows may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.
7.4. Upon termination, your right to use the Service will immediately cease, and any fees paid are non‑refundable unless otherwise required by applicable law.
7.5. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
8.1. The Service and its original content, features, and functionality are and will remain the exclusive property of Instantflows and its licensors.
8.2. You retain ownership of Customer Content. By uploading or generating Customer Content, you grant Instantflows a worldwide, non‑exclusive, royalty‑free license to host, process, transcribe, and reproduce such content solely to provide and improve the Service, including security, quality, and reliability.
8.3. We may create anonymized and aggregated data derived from the Service to improve our algorithms, create industry benchmarks, and enhance the Service.
9.1. You agree not to:
9.2. Additional requirements for interviews conducted by AI:
9.3. You are solely responsible for all data, content, and information that you upload, post, or otherwise make available via the Service.
10.1. Roles. For Customer Content, Instantflows acts as a data processor; you are the data controller. For our websites, accounts, billing, support, and product telemetry, Instantflows is the data controller.
10.2. DPA. Where required by law, processing of Customer Content is governed by our Data Processing Addendum (DPA), incorporated by reference. The DPA includes details on sub-processors, international transfers, security measures, and audit rights. Enterprise customers may request a signed DPA by contacting business@instantflows.com.
10.3. Residency & retention. You may select EU or US data residency where available. Retention periods may vary by plan and your settings, as described on our website (e.g., 90‑day, 6‑month, or 12‑month options).
10.4. You represent that you have obtained all necessary permissions from participants and provided all required notices.
11.1. Each party agrees to keep confidential all confidential information disclosed to it by the other party in connection with the Service and to use such confidential information only for purposes of using or providing the Service.
11.2. Confidential information does not include information that:
11.3. If required by law, the receiving party may disclose confidential information, but will give the disclosing party prior notice (if legally permitted) and cooperate with the disclosing party to seek confidential treatment of the information.
12.1. Instantflows warrants that it will provide the Service with reasonable skill and care in accordance with industry standards.
12.2. Except as expressly provided in these Terms, the Service is provided "as is" and "as available" without any warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non‑infringement.
12.3. AI limitations. Outputs generated by AI systems may be probabilistic and may contain inaccuracies. You are responsible for validating outputs appropriate to your use case and legal obligations, and for not using the Service as the sole basis for decisions with legal or material effects on individuals.
12.4. Instantflows does not warrant that:
13.1. To the maximum extent permitted by applicable law, Instantflows shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
13.2. In no event shall Instantflows's total liability to you for all claims exceed the amount paid by you to Instantflows during the twelve (12) months preceding the event giving rise to the liability.
13.3. The limitations in this section apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Instantflows has been advised of the possibility of such damage.
14.1. You agree to defend, indemnify, and hold harmless Instantflows, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
14.2. This defense and indemnification obligation will survive these Terms and your use of the Service.
15.1. Instantflows reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
15.2. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
16.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.
16.2. Dispute Resolution: Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the competent court in Rotterdam, the Netherlands.
16.3. Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
16.4. Entire Agreement: These Terms constitute the entire agreement between you and Instantflows regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.
16.5. Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without Instantflows's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. Instantflows may freely assign or transfer these Terms without restriction.
16.6. Contact Information: Questions about the Terms should be sent to us at legal@interviewrelay.com or by mail to Instantflows B.V., Willem Hioolenstraat 3, 3065 LE Rotterdam, Netherlands.
17.1. Instantflows uses cookies and similar tracking technologies to track the activity on our Service and hold certain information.
17.2. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
17.3. For more information about the cookies we use and your choices regarding cookies, please visit our Cookie Policy.
18.1. We target a monthly uptime of at least 99.5%, excluding scheduled maintenance.
18.2. Scheduled maintenance will be performed during off‑peak hours and with advance notice whenever possible.
18.3. In the event of any Service unavailability beyond the guaranteed uptime, your sole and exclusive remedy will be service credits as detailed in our Service Level Agreement, which may vary by plan and is published on our website.
By using the InterviewRelay Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.