(operated by Instantflows B.V.)
Last updated: 22 October 2025
We are Instantflows B.V. ("InterviewRelay," "we," "us"). We respect your privacy and process Personal Data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
This Policy explains which Personal Data we use and why, how we process, store, and protect it, and which rights you have.
This Privacy Policy applies to our websites and sub-domains at https://www.interviewrelay.com (the Website) and to our AI-conducted interview platform, dashboards, APIs, and widgets (the Services).
Controller — We act as controller for Website data, account and seat administration, billing, security logs, support, and our own marketing.
Processor — We act as processor for interview content (audio recordings, transcripts, prompts/scripts, evaluation outputs, and related metadata) that you or your organization submit to the Services. For such data, our Data Processing Addendum (DPA) applies and your organization is the controller.
If a term in this Policy conflicts with the DPA, the DPA governs. For enterprise customers requiring a signed DPA, please contact business@instantflows.com.
We do not sell Personal Data.
We provide tooling to capture explicit recording consent and store a timestamped record. Your organization must ensure participants are informed and that a valid legal basis exists.
InterviewRelay does not provide emotion-recognition features in employment or education contexts and does not make decisions with legal or similarly significant effects solely by automated means; human review is always required.
We use cookies and similar technologies to operate the Website, remember preferences, analyze usage, and measure marketing.
We obtain prior consent before setting any non-essential cookies/SDKs. Our banner offers Accept all / Reject all / Customize choices of equal prominence, and you can withdraw consent anytime via Cookie Settings in the footer.
We honor Global Privacy Control (GPC) and other recognized opt-out signals, treating them as requests to opt-out of sale/sharing or targeted ads.
For full details, see our Cookie Policy at https://www.interviewrelay.com/legal/cookies.
We share Personal Data only with service providers that help us deliver the Services, under contracts containing confidentiality, security, and GDPR clauses (hosting, storage, databases, real-time AI runtime, payments e.g. Stripe, email delivery, error monitoring).
We maintain an up-to-date list of sub-processors on our legal page and will notify customers in advance of material changes.
We may also share data if required by law or as part of a merger or acquisition.
Customers may choose EU or US data residency for interview projects. Where transfers occur outside the EEA/UK, we apply EU Standard Contractual Clauses (SCCs) or UK Addendum (IDTA) plus technical and organizational safeguards. Material changes to transfer mechanisms will be announced on our legal page.
We use administrative, technical, and organizational measures including encryption in transit and at rest, role-based and row-level access controls, short-lived signed downloads, webhook signing, 2-factor authentication for staff, and continuous monitoring. Administrative actions are logged and regularly reviewed.
Data is deleted or anonymized when no longer needed.
You may have rights to access, rectify, delete, restrict, or object to processing, and to data portability.
We respond within one month of receipt (and may extend by up to two months for complex requests with notice).
You may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local authority.
Our Website and Services are not directed to children under 16 (EU) or 13 (U.S. COPPA). If you believe a child has provided Personal Data, contact us and we will delete it.
We may update this Policy from time to time. Material changes will be announced to account owners and posted on interviewrelay.com/legal/privacy with a new "Last updated" date.
Instantflows B.V.
KvK — Kamer van Koophandel: 96160861
Willem Hioolenstraat 3, 3065 LE Rotterdam, Netherlands
Email: business@instantflows.com
Tel: +31 6 2317 3317
Our Services and privacy program are primarily designed for the EU. If you are a resident of California or another U.S. state with privacy rights (e.g. CA, CO, CT, VA, TX, OR, DE), you may request to access, correct, or delete Personal Information and to opt out of the "sale or sharing" of personal information or of targeted advertising.
We do not sell Personal Information. If we use analytics or advertising cookies on the Website, we treat that as "sharing" and honor Global Privacy Control (GPC) signals as opt-outs.
Requests can be sent to business@instantflows.com. We will respond within 45 days (and may extend by another 45 days with notice). If we decline a request, you may appeal by email (subject "Appeal"), and we will respond within the statutory period (e.g. 45 – 60 days).
We do not knowingly collect sensitive information or biometric identifiers, and we do not combine customer data for cross-context behavioral advertising.
You may withdraw any consent (e.g. cookies or marketing emails) at any time without detriment. Withdrawal does not affect prior lawful processing.
For verified requests under applicable laws (GDPR or U.S. state laws) we respond within one month (EU) or 45 days (U.S.) and may extend once with notice.