Screen tenants. Triage maintenance. Stay compliant.
Property managers use InterviewRelay for Fair Housing-compliant tenant screening and 24/7 maintenance intake that captures every detail.
Phone tag and compliance anxiety
Endless phone tag
Applicants don't answer. You leave voicemails. Screening drags for days. Units sit vacant longer.
Fair Housing risk
Inconsistent questions across applicants. Incomplete documentation. You're one audit away from trouble.
Vague maintenance requests
"My sink is broken" → technician brings wrong parts → second trip → angry tenant → lost money.
Two problems, one platform
Accessibility-compliant, automated, documented
How it works
Applicant clicks link in your rental listing or application email
AI asks standardized, Fair Housing-compliant questions: Income verification, Rental history, Pets/smoking status, Move-in date preference, Emergency contact
Structured data exports to AppFolio/Buildium: JSON with all responses, Full audio recording for dispute protection, Timestamp and explicit consent recorded
You review qualified applicants, not raw leads: Focus on credit/background checks, Every applicant got the same questions, Audit trail is automatic
Metro Property Management screens 40 applicants/month.
❌ Before: 12 hours of phone tag, inconsistent notes, Fair Housing compliance anxiety.
✅ After: Applicants complete screening in 8 minutes on their schedule. Property manager reviews structured data in 3 hours. Vacancy time ↓30%.
Outputs you can trust
📋 Structured data
- JSON export to AppFolio, Buildium, Yardi
- Webhook to your property management system
- CSV for spreadsheet workflows
- All responses tagged and normalized
🎙️ Audio recordings
- Full conversation stored
- Dispute protection
- Fair Housing audit trail
- Encrypted at rest
📄 Transcripts
- TXT/PDF formats
- Timestamp every question/answer
- Download or auto-deliver
- Search across all interviews
Built for Fair Housing compliance
✅ Standardized questions
Every applicant gets identical questions in the same order. No room for bias or inconsistency.
✅ Complete audit trail
Timestamp, consent, full audio, transcript. If HUD knocks, you have documentation.
✅ EU/US data residency
Choose where data lives. GDPR-ready for European properties. Participants can request their data.
Ready-to-use scripts
Tenant Pre-Screening (Accessibility-Compliant)
Income, rental history, pets, smoking, move-in date, emergency contact. Reviewed by Fair Housing attorneys.
Use This Template →Maintenance Triage
Issue description, severity, access window, pet info, photo uploads. Integrates with work order systems.
Use This Template →Move-Out Inspection
Pre-move-out condition, forwarding address, key return, utilities transfer. Reduces deposit disputes.
Use This Template →Property management pricing
Tenant screening: ~3-5 minutes = 18–30 credits per applicant
Maintenance triage: ~2-3 minutes = 12–18 credits per request
Unlimited properties and units • Team collaboration • All integrations included
Compare to: Phone screening (12 min at 30 credits/hr = 60 credits/applicant)
See Full Pricing →Frequently asked questions
- What if a tenant doesn't speak English?
- The AI can conduct interviews in Spanish, Mandarin, and 15+ other languages. You get transcripts in the original language.
- Can applicants pause and come back later?
- Yes. They can save progress and resume within 48 hours.
- What integrations do you have with PM software?
- Webhooks work with AppFolio, Buildium, Yardi, and others. We're building native connectors (beta).
- Is this Fair Housing compliant?
- Our tenant screening template was reviewed by Fair Housing attorneys. You control the script—we ensure consistent delivery.
- What if maintenance reports an emergency after hours?
- You set up routing rules: Emergency severity → SMS to on-call, standard requests → webhook to PM system.