Talk to 50 customers this week
Product managers, UX researchers, and agencies use InterviewRelay to run discovery interviews, validate features, and understand user needs—without the calendar chaos.
Customer research doesn't scale
Calendar tetris
Coordinating 20 schedules takes weeks. By the time you finish, the sprint is over.
Expensive & slow
At 15,000 credits/hour, 20 interviews cost 300,000 credits. Transcription is another 60,000 credits. Synthesis takes days more.
Inconsistent quality
Different interviewers ask different follow-ups. You can't compare responses or spot patterns.
From hypothesis to insights in 72 hours
Write your script
Drop your discussion guide into our editor or upload JSON. Add branching logic: "If they mention pricing, probe deeper."
Send interview links
Email, Slack, or embed in Intercom. Works in any timezone. No app to install—runs in the browser.
AI runs the interviews
Participants speak naturally. AI adapts follow-up questions based on their responses. Explicit consent recorded.
Get structured outputs
Transcripts with timestamps and audio files. Export to CSV/JSON or webhook to your tools.
Real scenario: Pricing validation sprint
Sarah is a PM at a B2B SaaS company. She needs to validate a new pricing tier with 30 customers across 3 segments before the board meeting in 3 weeks.
The old way:
- • 6 hours coordinating calendars
- • 15 hours conducting interviews
- • 90,000 credits for transcription
- • 8 hours synthesizing notes
Total: 29 hours, 90,000 credits, 3+ weeks
With InterviewRelay:
- • 1 hour writing script with branching logic
- • 30 customers complete interviews in 5 days (on their schedule)
- • Instant transcripts, exportable as JSON
- • Webhook sends data to Amplitude
Total: 6 hours, 18,000 credits in interview minutes, 5 days
Her board deck writes itself. She ships the new tier with confidence.
Outputs designed for synthesis
📄 Transcripts
- PDF and JSON/CSV formats
- Speaker labels and timestamps
- Highlighted key quotes
- Download or deliver via webhook
🎙️ Audio files
- Full audio recording downloads
- Full conversation recording
- Share with stakeholders
- Archive for compliance
📊 Structured data
- Themes auto-tagged (coming soon)
- Sentiment scores (coming soon)
- JSON/CSV export
- CRM/BI integrations (beta)
Start with a template
Jobs-to-be-Done Discovery
Understand why customers hire your product and what alternatives they considered.
Use This Template →Feature Prioritization
Validate which features to build next based on frequency and intensity of need.
Use This Template →Onboarding Feedback (30/60/90)
Collect structured feedback at key milestones in the customer journey.
Use This Template →Pricing Research
Understand willingness to pay, value perception, and deal-breakers.
Use This Template →Fits your workflow
Customer research pricing
Pay only for interview time. No per-seat fees.
20 interviews × 15 minutes = 300 minutes = ~1,800 credits/month
Unlimited transcript downloads • Team collaboration • All integrations included
See Full Pricing →Frequently asked questions
- Can I test with internal team members first?
- Yes! Run practice interviews with colleagues before sending to customers. Great for script refinement.
- What if a participant doesn't answer a question?
- The AI will try 1-2 rephrases, then move on. You'll see "Participant declined to answer" in the transcript.
- Can I ask different questions to different customer segments?
- Yes—use branching logic. Example: "If they're on the Enterprise plan, ask about procurement process."
- How do I handle multi-language research?
- Write your script in any language. The AI interviews in that language and delivers transcripts in the same language.
- Is this GDPR compliant for EU customers?
- Yes. All data is stored at rest in the EU (Stockholm). During live interviews, audio is processed by OpenAI (US) under EU Standard Contractual Clauses, retained for a maximum of 30 days for abuse monitoring, and never used for training. Explicit consent is recorded, and participants can request their transcript and deletion of their data.